Commitment to Quality

Focus Accreditation

In the Developmental Services sector, the FOCUS Quality Improvement and Accreditation Program prioritizes internal organizational alignment and transparency as a way to create a culture of continuous learning and improvement that will translate into more than just a “check” on an annual ministry compliance inspection. Middlesex Community Living was accredited by FOCUS Accreditation for four years in November 2018. This is the agency’s second accreditation.  Middlesex Community Living received its first four-year accreditation in 2013 with the 2010 FOCUS Accreditation Standards.

Some of the key strengths identified by the FOCUS Validators were:

  1. Middlesex Community Living was recently awarded a Modernization Fund grant, which will support the organization to engage with other community leaders to work to ensure that Strathroy-Caradoc is an inclusive and welcoming community for all citizens.
  2. Through document review, interviews and e-surveys, it was determined that Middlesex Community Living’s Vision, Mission and Values are clearly stated, were inclusively reviewed during the 2018-2021 Strategic Planning process and are referred to extensively in all decisions that are made at the board and management level.
  3. Staff were consistently observed communicating with people receiving support in a manner that was in line with their communication needs. Observations while on sight demonstrated that sufficient time was given to allow people supported to communicate, appropriate facilitation occurred, and language was used as appropriate to the person.
  4. Middlesex Community Living demonstrates a commitment to staying abreast of trends and best practices of the Developmental Services sector by actively participating in many networking opportunities and committees such as two different Professional Advisory Committees (Fanshawe and Lambton Colleges), DS Sector Human Resource Strategy Communications Network, and Thames Valley Service Providers Group as examples.
  5. Middlesex Community Living remains committed to supporting people to find meaningful employment and volunteer opportunities. This has included the transition from sheltered work and organization volunteer opportunities, to people having relationships directly with an employer or organization.
  6. Middlesex Community Living continues to provide volunteer and job readiness coaching and educational opportunities and support people as needed; while working with local employers and organizations to directly hire, screen, and/or equip people to fulfill their employment or volunteer role. 

Ministry Compliance Reviews

As part of the developmental services (DS) transformation, the government passed the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008 (SIPDDA). All DS agencies funded by the Ministry of Community and Social Services (MCSS) are required to comply with standards set out under SIPDDA. You can review Middlesex Community Living's 2019 Compliance Review here .